How do I reserve my room?
Our reservation process is very simple. Select or enter the desired city, enter
the dates of arrival and departure, and enter the number of guests. Click the Search
Available Hotels (for only hotels which have vacancies), Search for Vacation
Rentals or the Browse All Hotels (all hotels in a city regardless
of vacancy) button. You could also search by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the screen. For more information,
click the name of the property or the Info link.
- After room types and rates are returned to your screen, you will be able to choose
the rate you desire by reading the room information in the center of the screen,
then clicking on the Book It button on the right side of the screen.
- After you have selected your desired room type, you will be taken to a "Secure Reservation
Request" form. Then you will need to review the "Reservation Information" and fill
in the blanks on the "Guest Information" section. Be sure your name and email address
are spelled correctly.
- After you fill out all of the needed information, press the "Submit Reservation"
button.
- If further correspondence is necessary prior to confirming the reservation, a Customer
Care agent will reply back to you with an email within 24 hours.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, Interactive Affiliate
Network utilizes a secure commerce server, which encrypts the credit card number
and encodes it into a non-usable form. |
What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info section
of the hotel description. |
My credit card number is correct, but the hotel is not accepting
it. Why?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
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Can I specify where I would like my room located (preferred
floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the Reservation
Form to insert such requests and submit them to the hotel. The hotel staff will
do their best to accommodate special requests. We cannot guarantee that your requests
will be granted because they are subject to availability. |
Is the room rate per person or per night?
All rates are for double occupancy per room, and are quoted on a nightly basis unless
otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and fees
not included unless otherwise specified in the detailed Rate Rules. Extra people,
children, roll-away beds and incidentals may be subject to additional charges |
What about the special discounts?
Many of the participating hotels offer "Special Internet Rates" to our
users. These rates offer substantial savings. See "
What is a Special Internet Rate? "
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I should receive a discounted rate. How do
I get this?
The rates displayed are the only rates available to this site for making reservations.
These rates may include government, corporate, or senior discounts. You may need
special documentation at check-in to confirm you are qualified to receive that rate.
Please do not expect to receive such a rate at check-in without the proper identification
even if you have selected to book it online.
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Is there a waiting list for sold out hotels?
In certain instances, Interactive Affiliate Network can make reservations at sold
out properties. Often lodgings identified as "Special Internet Rates" are providing
sold out availability. If you want to be placed on a waiting list, you will need
to contact the lodging directly.
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What happens when I make a reservation?
Reservation requests will result in a new screen showing an Itinerary Number, which
should be kept and used with any future correspondence with Interactive Affiliate
Network. You may also be quoted a Confirmation Number. Additionally, all reservations
will be followed up within 2 to 4 hours with an email using the same Itinerary Number
and, if available, a Confirmation Number. |
How long will it take Interactive Affiliate Network to respond
to my reservation request?
All reservation requests will result in a new screen showing an Itinerary Number,
which should be kept and used with any future correspondence with Interactive Affiliate
Network. Additionally, all reservations will be followed up with an email within
2 to 4 hours using the same Itinerary Number with the status of your reservation. |
How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always feel free to contact us with any inquiries regarding your request.
For fastest service, please include your "Booking Number" which you will receive
after you submit your booking. |
I don't have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation
should only take a few seconds. You will be notified of the status of your reservation
within 2 to 4 hours. However, there can be delays. In such cases, you will receive
an email from us without a confirmation number. When we receive the confirmation
number from the property, it will be emailed to you. If there is a special request
or rate change associated with your reservation, the request will be sent to a Customer
Care agent for processing. You may contact us directly at
reply@travelnow.com. |
When will my reservation be at the hotel?
- Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before your arrival date.
Rest assured, the room is booked; however, the hotel just does not know that you
will be the person staying in it.
- "Additional Rates":
It takes a minimum of 24 hours before your reservation details reach the lodging's
computer system. Rest assured, the room is booked; however, the hotel simply has
not entered your details into their system yet.
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Once I have made my reservation, will I receive any written
confirmation from the hotel?
No. The email confirmation you receive from Interactive Affiliate Network is all
you will need. It displays your Interactive Affiliate Network Itinerary Number,
the hotel information, the rate, confirmation number, and the hotel's cancellation
policy. |
What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation Policy
will be provided in red or there will be a link to read
the cancellation policy. You can also view the property information page to find
the cancellation policy. These policies will vary from lodging to lodging, so you
must read each one carefully. In general, the standard increments are that you must
cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior
to your specified arrival; however, these are just general guidelines and the specific
policy of the property will prevail. If you cancel before the deadline, generally
you will not be charged a penalty. Canceling after the stated period will result
in a cancellation penalty fee. Some reservations are non-refundable and
cannot be cancelled after booking.
Reservations of "Special Internet Rates" will apply a cancellation fee regardless
of the timeframe of cancellation. If the cancellation is outside of the time allotted,
you may be charged for one night's stay including tax recovery charges and service
fees. Please read the specific cancellation policy provided for each property on
the site and in any emails regarding your reservation.
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How do I cancel a reservation?
Use the "View/Cancel
Reservation" link provided on the home page.
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What is a Vacation Rental?
A vacation rental is any suite-type lodging that has self-catering facilities (wet
bar, refrigerator, microwave, etc.) Most vacation rentals have separate bedrooms,
fully equipped kitchens, one or more bathrooms, washer and dryer, and sometimes
a balcony or patio. Towels and linens are provided. Daily maid service and other
hotel conveniences are usually available.
Unlike hotels with per person pricing, there is a set price for an entire vacation
rental with a maximum number of persons allowed. Most one-bedroom units sleep a
maximum of four using a sleeper/sofa in the living room. Most two-bedroom vacation
rentals sleep a maximum of six, and most three-bedroom vacation rentals sleep up
to eight.
Please carefully read the vacation rental descriptions to learn the specifics of
what is provided and how many people are allowed. |
Where do I pick up my vacation rental keys?
The email you receive confirming your reservation for a Vacation rental will provide
details as to where and when you should pick up the keys to your rental unit. |
What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address
to use to make inquires about your request. Our qualified and friendly agents are
available 24-hours a day, 7 days a week, 365 days a year (including holidays) to
answer your questions. All you have to do is ask. |
I'm looking for a hotel in Los Angeles. Can you help me?
Our reservation agents are unable to do individual searches for clients due to our
high volume of reservations. Please use the
Lodging Search Form to identify availability and rates at over 47,000 hotels
around the world. |
Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed on
the Lodging Information page. If it is offered, there may be a charge by the hotel
for this service. Vacation rentals often do not have this type of service. |
Is parking available? Free parking? Long-term parking?
Most hotels and vacation rentals offer free parking to their guests, although some
may charge. Long-term parking is offered at the discretion of the property (often
in conjunction with park and fly rates). This may be listed on the Lodging Information
page. |
What if there will be more than two adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge (usually between
$5.00-$20.00 per person). Some hotels and most vacation rentals have a limit on
how many people can stay in a room. This may be listed on the Lodging Information
page. |
Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using
the existing bedding. The age requirement differs depending on the specific hotel's
policy. This may be listed on the Hotel Lodging page. |
Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds and cribs (typically at
a charge- $5.00-$20.00 each). Some may have restrictions on what room types will
allow rollaway beds. This may be listed on the Lodging Information page. If special
requests are accepted, a section will appear on the Reservation Form to insert such
requests and submit them to the hotel or vacation rental. |
What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Lodging Information
page. This can identify the distance from the hotel to certain landmarks or the
airport. Vacation rental reservations will have directions included in the confirmation
email. |
Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes
just coffee and donuts. It would be very rare for a Vacation rental to provide breakfast.
If included, it should be listed on the Lodging Information page. |
What is the Interactive Affiliate Network Refund Policy?
Interactive Affiliate Network strives to provide the best service possible and will
work on behalf of our clients to rectify any regrettable circumstances pertaining
to your reservation. However, Interactive Affiliate Network acts only as an independent
agent to secure services of an air carrier, car rental supplier, hotel, vacation
rentals, or other travel related supplier. Therefore, we have no control over personnel,
equipment, or operations of these suppliers and shall not be held liable for any
inconvenience, personal injury, property damage, or other loss incurred as a result
of any wrongful acts, omissions, or default on the part of the suppliers. All grievances
must be reported with any and all supporting documentation to Interactive Affiliate
Network within 60 days of the mailing of the first credit card statement showing
any discrepancies for billing and payment issues or within 60 days after the completion
of travel services provided. |
Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum age restrictions or requirements
when reserving a room. For example, some hotels with casinos may require you to
be 21 years of age to check into a room. Please inquire with a Customer Care Agent
or with the hotel directly. |
What if I find a lower price after booking?
Special Internet Rate hotel reservations booked through Interactive Affiliate Network
are guaranteed to be the lowest rate. If there is a lower rate available for the
same dates and the same hotel, you must contact us within 24 hours of booking your
"Special Internet Rate" reservation. We will either refund you the difference or
cancel the reservations without penalty. This guarantee only applies to rate indicated
as "Special Internet Rates." It does not apply to special events such as New Years
and the Super Bowl. To learn more or to claim a guarantee,
Click here.
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What do hotel star ratings means ?
One Star
(Economy)
Typically smaller hotels managed by the proprietor. The hotel is often 2 - 4 stories
high and usually has a more personal atmosphere. It's usually located near affordable
attractions, major intersections and convenient to public transportation. Furnishings
and facilities are clean but basic. Most will not have a restaurant on site but
are usually within walking distance to some good low-priced dining. Public access,
past certain hours, may be restricted.
Two Stars
(Moderate)
Usually denotes independent and name brand hotel chains with a reputation for offering
consistent quality amenities. The hotel is usually small to medium-sized and conveniently
located to moderately priced attractions. The facilities typically include telephones
and TV's in the bedroom. Some hotels offer limited restaurant service; however,
room service and bellhop service is usually not provided.
Three Stars
(First Class)
Typically these hotels offer more spacious accommodations that include well appointed
rooms and decorated lobbies. Bellhop service is usually not available. They are
often located near major expressways or business areas, convenient to shopping and
moderate to high priced attractions. The hotels usually feature medium-sized restaurants
that typically offer service breakfast through dinner. Room service availability
may vary. Valet parking, fitness centers and pools are often provided.
Four Stars
(Superior)
Mostly large, formal hotels with smart reception areas, front desk service and bellhop
service. The hotels are most often located near other hotels of the same caliber
and are usually found near shopping, dining and other major attractions. The level
of service is well above average and the rooms are well lit and well furnished.
Restaurant dining is usually available and may include more than one choice. Some
properties will offer continental breakfast and/or happy hour delicacies. Room service
is usually available during most hours. Valet parking and/or garage service is also
usually available. Concierge services, fitness centers and one or more pools are
often provided.
Five Stars
(Deluxe)
These are hotels that offer only the highest level of accommodations and services.
The properties offer a high degree of personal service. Although most five star
hotels are large properties, sometimes the small independent (non-chain) property
offers an elegant intimacy that can not be achieved in the larger setting. The hotel
locations can vary from the very exclusive locations of a suburban area, to the
heart of downtown. The hotel lobbies are sumptuous, the rooms complete with stylish
furnishing and quality linens. The amenities often include: VCR's, CD stereos, garden
tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature
up to three restaurants all with exquisite menus. Room service is usually available
24 hours a day. Fitness Centers and valet and/or garage parking are typically available.
A concierge is also available to assist you.
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Special Internet Rates
Special Internet Rates save you money. Because of the large number of lodging reservations
we process, we are able to negotiate special rates with the properties. We guarantee
our Special Internet Rates are the lowest you can find. To secure your reservation
at this low rate, we require up-front payment with your credit card.
Booking a room marked as a Special Internet Rate gives you both savings and security.
You can't beat that!
Rather make your Special Internet Rate reservation over the phone? Call toll free
in the US or Canada: 1-800-780-5733... or in Europe: 00-800-11-20-11-40! When calling
this number to reserve a room, please refer to the following discount code: 134486
in order to ensure the lowest possible discount rate.
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